Global People Services Associate
hace 6 días
About Our Team
Experian's team values diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... We take our people's agenda very seriously.
This role is instrumental in driving HR operational excellence and supporting people services and analytics initiatives.
Key Responsibilities
- Serve as the primary point of contact for HR-related inquiries, offering advice and guidance through established service channels.
- Maintain confidentiality of digital employee files, ensuring sensitive information is securely stored and accessed only by authorized personnel.
- Manage the onboarding process for new hires, coordinating orientation sessions, preparing necessary documentation, and guiding new team members through company policies, procedures, and culture.
- Facilitate the offboarding process for departing staff, conducting exit interviews, and ensuring compliance with exit procedures and documentation.
- Oversee relationships with people services providers, ensuring smooth delivery of services such as insurance and employee assistance programs.
- Act as a liaison to address and resolve any issues with benefits administration and inquiries.
Requirements
- Minimum 2 years of experience in HR or administrative roles with a focus on service excellence.
- Fluent in English and Spanish with excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities.
- Demonstrated experience in HR projects is advantageous.
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