People Connect Solutions Associate

hace 7 días


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

Key Responsibilities

  • Research and troubleshoot intricate employee cases of a varied scope, resolving or escalating as needed to reach case resolution.
  • Provide guidance and trainings to Associate Hub team members on basic inquiries, tracking all responses through ServiceNow, in a timely and thoughtful manner.
  • Support priority cases for employees globally, when raised within time zone, collaborating and identifying appropriate parties to notify, when applicable (act as an escalation point for complex cases).
  • Process and maintain transaction completion, documenting in system, across the complete employee lifecycle to support employees in region.
  • Act as an inclusive, employee-centric, and support champion team member that embodies and reflects Moody's culture.

Requirements and Qualifications

  • Bachelor's degree or equivalent.
  • 2-4 years of experience in HR or other related field, especially in a service center.
  • Knowledge of regional HR practices and regulatory guidelines.
  • Experience within SuccessFactors and ServiceNow.
  • Strong oral, written, and interpersonal communication skills in English.

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