People Connect Solutions Associate
hace 7 días
Key Responsibilities
- Research and troubleshoot intricate employee cases of a varied scope, resolving or escalating as needed to reach case resolution.
- Provide guidance and trainings to Associate Hub team members on basic inquiries, tracking all responses through ServiceNow, in a timely and thoughtful manner.
- Support priority cases for employees globally, when raised within time zone, collaborating and identifying appropriate parties to notify, when applicable (act as an escalation point for complex cases).
- Process and maintain transaction completion, documenting in system, across the complete employee lifecycle to support employees in region.
- Act as an inclusive, employee-centric, and support champion team member that embodies and reflects Moody's culture.
Requirements and Qualifications
- Bachelor's degree or equivalent.
- 2-4 years of experience in HR or other related field, especially in a service center.
- Knowledge of regional HR practices and regulatory guidelines.
- Experience within SuccessFactors and ServiceNow.
- Strong oral, written, and interpersonal communication skills in English.
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