Employee Experience Associate

hace 3 días


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

We are seeking an Employee Experience Associate to join our People Connect Team at Moody's. In this role, you will play a critical part in delivering exceptional customer experience for our employees.

Responsibilities include:

  • Leveraging knowledgebase to provide consistent and attentive customer service
  • Receiving and resolving inbound inquiries via multiple channels
  • Providing guidance to employees on basic inquiries
  • Collecting, compiling, and analyzing HR data, metrics, and statistics
  • Supporting prioritized employee cases when raised within the time zone

The ideal candidate will possess strong communication skills, analytical thinking, and a passion for improving employee experience. A bachelor's degree or equivalent and 1-2 years of experience in Human Resources, Customer Service, or a related field are required.

Benefits of this role include:

  • A dynamic and inclusive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package
  • A chance to make a meaningful impact on employee experience


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