Technical Support Associate: Customer Experience

hace 2 días


San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

Kyndryl Overview

Kyndryl is a leading technology services company that empowers organizations to innovate, build capabilities and create value through our state-of-the-art resources and Fortune 100 clients. Our goal is to create a workplace where all employees can bring their whole self to work and contribute to our equitable culture.

The Job Description

As a Technical Support Associate: Customer Experience, you will play a vital role in delivering exceptional customer experiences by troubleshooting and resolving technical issues using various communication channels (chat, email, MS Teams). You will also provide concierge-level care to customers, ensuring their needs are met and exceeded.

Your Responsibilities

  • Work with customers to understand their technical issues and provide effective solutions
  • Use your technical knowledge and problem-solving skills to troubleshoot and resolve complex issues
  • Collaborate with back-office teams to handle escalations and complex issues
  • Learn and master new technologies and platforms, including Microsoft 365 and other industry-leading tools
  • Growth opportunities within Kyndryl, including leadership roles, further education and technical positions

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