Customer Service Associate

hace 6 días


San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

**Company Overview**

Pts Consulting Services is a professional services firm dedicated to delivering exceptional customer service.

**Job Description**

We are seeking a highly skilled and experienced Customer Service Associate to join our team. In this role, you will be responsible for providing top-notch support to our clients, resolving their queries and concerns in a timely and efficient manner.

**Key Responsibilities**

  • Provide excellent customer service through various communication channels, including phone, email, and chat.
  • Analyze and resolve client issues promptly and effectively.
  • Work collaboratively with internal teams to ensure seamless customer experience.

**Required Skills and Qualifications**

To succeed in this role, you will need:

  • A minimum of 1 year of customer service experience in a multinational organization.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage multiple systems simultaneously.
  • 90% English proficiency (oral and written).
  • Microsoft Office proficiency (Word, Excel, Outlook).


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