Customer Service Associate
hace 6 días
**Company Overview**
Pts Consulting Services is a professional services firm dedicated to delivering exceptional customer service.
**Job Description**
We are seeking a highly skilled and experienced Customer Service Associate to join our team. In this role, you will be responsible for providing top-notch support to our clients, resolving their queries and concerns in a timely and efficient manner.
**Key Responsibilities**
- Provide excellent customer service through various communication channels, including phone, email, and chat.
- Analyze and resolve client issues promptly and effectively.
- Work collaboratively with internal teams to ensure seamless customer experience.
**Required Skills and Qualifications**
To succeed in this role, you will need:
- A minimum of 1 year of customer service experience in a multinational organization.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage multiple systems simultaneously.
- 90% English proficiency (oral and written).
- Microsoft Office proficiency (Word, Excel, Outlook).
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