Customer Service Operations Manager
hace 4 días
Huntsman Corporation is a global manufacturer and marketer of differentiated and specialty chemicals.
We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.
The company's diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service - and the list goes on.
This role is responsible for managing a team of Customer Service Representatives to drive delivery of exceptional customer service. The successful candidate will be responsible for coaching and motivating team members to meet KPI targets, identifying ways to increase overall team performance and efficiency, and administering annual reviews and performance improvement plans.
In addition, the Service Delivery Team Lead will assist in developing and maintaining strong, collaborative customer relationships by ensuring customer orders are correctly processed, managing escalated customer service issues, and monitoring and managing customer KPIs and scorecards.
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