Customer Service Team Lead
hace 6 días
This role requires a highly skilled and experienced individual to manage the day-to-day operations of our customer service team. The ideal candidate will have a strong background in call center operations, excellent leadership and communication skills, and the ability to motivate and develop a team of customer service representatives. Additionally, the successful candidate will have a deep understanding of federal and state regulations regarding credit reporting and be able to ensure compliance within our organization.
Key Responsibilities:
- Oversee the day-to-day operations of the customer service team
- Develop and implement process improvements to increase efficiency and productivity
- Ensure compliance with federal and state regulations regarding credit reporting
- Maintain accurate records and reports to track customer interactions and issue resolutions
- Provide coaching and development to customer service representatives to improve performance and achieve goals
Requirements:
- Bachelor's degree or equivalent experience
- Strong experience in call center environment
- 2-4 years of functional experience
- 2-4 years managing and motivating teams
- Strong knowledge of call center operations and federal and state regulations regarding credit reporting
- Good problem solving, results orientation and analytical skills
- Good organizational and prioritization skills
- Strong English skills verbal and written communication skills
- Good project management skills
- Good leadership skills
- Good coaching and developing skills
- Strong change management skills
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