Team Lead Pricing

hace 9 horas

Heredia, Costa Rica Huntsman A tiempo completo

Job Description:
Team lead - Pricing & Back Office (Order Management)

Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.
Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.
We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.
Huntsman offers unsurpassed opportunities to build a successful future.
Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service - and the list goes on.
Here, you can make an impact and make a difference.
Come join us.
Huntsman's Advanced Materials Division is seeking a Team lead - Pricing & Back Office supporting our GBS Site in San Jose, Costa Rica.
This position will report to Customer Service Manager.
The Team lead - Pricing & Back Office is responsible for helping maintain customer relationships, serving as the first escalation point for service issues, and running back-office activities.
This role is responsible for Month end close, pricing, invoicing, returns process and working with IA, Credit and legal.
The Customer Service Team Leader helps drive customer loyalty and achievement of the company's sales and revenue objectives by delivering exceptional customer service.
In summary, as the Team lead - Pricing & Back Office, you will be responsible for:
Manage a team of Pricing Analysts and Back Office Representatives to drive delivery of exceptional customer service, specifically:

- Coach and motivate Customer Fulfillment Representatives to meet KPI targets.
- Identify and implement ways to increase overall team performance and efficiency.
- Administer annual reviews and performance improvement plans.
- Ensure the team has the knowledge and skills to meet customer expectations.
- Collaborate with other Customer Fulfillment Team Leaders to ensure alignment on best practices.
Assist in developing and maintaining strong, collaborative customer relationships, specifically:

- Ensure customer orders are correctly processed, including invoices, pricing, shipping, and deliveries.
- Manage escalated customer service issues, including coordinating, when necessary, with the appropriate individual or functions.
- Monitor and manage customer KPIs and scorecards and develop service improvement plans for KPIs that fall below designated thresholds.
Analyze customer service issues and drive service-level improvements, specifically:

- Collect and analyze customer feedback to identify and root cause customer service issues.
- Execute service improvement plans to better meet customer requirements.
- Communicate regularly with internal stakeholders to drive implementation of service improvements.
Drive change and continuous improvement throughout the customer fulfillment organization, specifically:

- Be a positive force for change and inspire others to change.
- Recommend and develop process and system improvements and communicate recommendations to the Customer Fulfillment Manager.
- Understand company objectives and take action to drive achievement of those objectives.
Exemplify and drive adherence to quality, safety and compliance standards, specifically:

- Model adherence to quality, compliance and/or safety requirements, and monitor the team's adherence to these standards.
- Complete all quality, safety and compliance training within defined deadlines, and motivate others to do so.
- Report any quality, safety or compliance incidents to the appropriate individuals, and take immediate corrective action.
Required Qualifications

Education
- Bachelor's degree or equivalent either in Supply Chain, Business, Engineering, Economics, and other quantitative areas.
- Language: English and Spanish - written and spoken proficiency
- Portuguese is a plus.
Experiences
- 5 years of professional experience in the fields of inside sales, supply chain, pricing, finance or customer service optimally in chemicals or manufacturing.
- Commercial exposure, proven track record in supply planning / production planning
- Order Management experience required.
Skills & Knowledge
- SAP / ERP software process knowledge advantage.
- Proficient in relevant software, such as Microsoft Office and order entry systems.
- Balancing of commercial priorities and operational capabilities.
- Excellent and proactive communicator, connecting demand with supply side.
- High focus on data and metrics.
- Communication skills, including verbal, written and presentation.
- Interpersonal skills, including the skill of persuasion.
- Analytical and problem-solving skills, including the ability to conduct a root cause analysis.
- Project management skills.
- Conflict management skills.
- Ability to coach and adv

  • Customer Service Team Lead Pricing

    hace 8 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Team Lead (Pricing & Issue Resolution) (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end...

  • Product Pricing

    hace 9 horas

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Marketing and CommunicationsSchedule: Full TimeShift: Day Shift**Company Description**:**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...

  • Product Pricing

    hace 9 horas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Pricing Analyst

    hace 9 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Pricing AnalystHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer...

  • Manager, Transfer Pricing Operations

    hace 15 horas

    Heredia, Costa Rica Servicenow A tiempo completo

    Job Description What you get to do in this role: Manage and oversee all aspects of transfer pricing operations, including calculating, booking and monitoring, quarterly and yearly intercompany charges.Analyze key transfer pricing and business performance indicators across ServiceNow legal entities.Conduct data analytics and build models using large data...

  • Sr. Pricing Analyst

    hace 7 días

    Heredia, Costa Rica VMware A tiempo completo

    This role is fully remote and can be done anywhere in the US or Costa Rica. **Sr. Pricing Analyst** **Why will you enjoy this new opportunity?** In this role, you will be part of the high-performance global Pricing Programs Team which is part of the Pricing & Monetization Team. This team is responsible for running and managing different VMware Pricing...

  • Manager, Global Pricing

    hace 1 día

    Heredia, Costa Rica VMware A tiempo completo

    **Why will you enjoy this new opportunity?** VMware is transforming its offers along the lines of digital franchises focused on App Modernization, Multi-Cloud, Software Defined Networks, Security and Digital Workspace solutions. We are going through major transformation from product to solutions/SaaS offers and licensing model transition from Perpetual to...

  • Cpq Pricing Project Manager

    hace 9 horas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control...

  • Cpq Pricing Project Manager

    hace 9 horas

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Marketing and CommunicationsSchedule: Full TimeShift: Day Shift**Company Description**:**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...

  • Customer Service Team Lead Back Office

    hace 9 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Team Lead Back OfficeHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Order Management Team Lead

    hace 9 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Order Management Team Lead (Customer Service)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad...

  • Cpq Pricing Business Analyst

    hace 9 horas

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Marketing and CommunicationsSchedule: Full TimeShift: Day Shift**Company Description**:**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...

  • Cpq Pricing Business Analyst

    hace 9 horas

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Marketing and CommunicationsSchedule: Full TimeShift: Day Shift**Company Description**:**Experian **is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...

  • P2p Team Lead

    hace 6 días

    Heredia, Costa Rica Brenntag A tiempo completo

    **P2P TEAM LEAD**: Our team in **Heredia** currently has an opening for a **P2P Team Lead** > **YOUR ROLE & RESPONSIBILITIES**: - Oversee and monitor the AP team to ensure timely delivery of AP processes and promote continuous improvements. Ensure adequate resourcing and resolution of any operational issues for smooth processing of activities. - Ensure...

  • R2R Team Lead

    hace 9 horas

    Heredia, Costa Rica Brenntag A tiempo completo

    **R2R TEAM LEAD**:Our team in **Heredia** currently has an opening for a **R2R Team Lead**>**YOUR ROLE & RESPONSIBILITIES**:Oversee and monitor the GL accounting and reconciliation track and ensure smooth delivery of transactional activities.Ensure reconciliation and closing deadlines are met and in compliance with service levels, company policies and...

  • Customer Service Team Lead

    hace 9 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Team Lead (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Customer Service Team Lead Operations

    hace 9 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Team Lead OperationsHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Financial Analyst Ii

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home...

  • Customer Service Team Lead

    hace 2 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Customer Service Team Lead

    hace 5 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...