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Bosch Service Solutions Team Lead Position
hace 7 días
Job Description Summary
This role requires a highly organized and communicative individual who can lead a team of specialists to deliver exceptional customer service. As a Customer Service Team Lead, you will work closely with business partners to drive operational excellence and ensure consistent high-quality performance.
Main Job Responsibilities:
- Serve as the primary point of contact for team members, customers, and other stakeholders.
- Develop and implement strategies to improve team performance, productivity, and quality.
- Maintain accurate records, reports, and data in service data management tools.
- Participate in regular meetings, audits, and training sessions to stay updated on best practices and company policies.
- Analyze and resolve complex issues, escalating concerns to senior leaders when necessary.
