Call Center Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
_

**Job Description**:
**Position Summary**

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW Roadside Assistance customers, following program guidelines and call center standards.
**General Job Responsibilities**
- Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.
- High level of existing program knowledge to provide accurate and correct advice for floor support including troubleshooting and problem solving.
- Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL.
- Understanding of how service level is calculated on BMW RSA project, how scheduling or adherence can affect overall SL.
- Assume TL duties in the event that a TL is not on duty including providing feedback or conducting team meetings.
- Exhibit high level of professionalism in interactions with colleagues, TLs, OPMx, etc.
- Directly influence KPI for Help By Phone Target to reach goal of 20% of calls resolved over the phone.
**Qualifications**:

- Minimum of High School Diploma.
- English B2+ or C1
- 0-2 years of experience working in a call center environment.
- Excellent communication skills, both verbal and written.
- Knowledge of customer service.
- Strong interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment with daily work processing deadlines.
- Ability to work effectively without supervision.
- Strong in leadership, empathy, communication, and team orientation.
- This position requires to go to the office and also availability to work on weekends

Additional Information


  • Call Center Expert

    hace 5 días


    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job Summary\The Call Center Specialist position involves answering incoming calls and providing excellent customer service to BMW Connected Drive customers following program guidelines and call center standards.\This role requires knowledge of Dealer Speed for checking VIN and experience in CDC to view vehicle/customer information.


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Bosch Service Solutions is a global leader in Business Process Outsourcing. Our team of professionals provides innovative solutions to complex business challenges.**Job Overview**The Call Center Support Specialist role at Bosch Service Solutions involves delivering excellent customer service to BMW Connected Drive customers. This includes:Responding to...


  • San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    British American Tobacco is committed to creating a better tomorrow, and we're looking for talented individuals to join our team!This role offers an exciting opportunity to work in a dynamic and innovative environment, where you'll have the chance to make a real impact on our customers' lives.**As a Junior Call Center Specialist, You Will:**Work closely with...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • San Francisco, Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completo

    **Training** schedule is 7am-4pm Monday through Friday.The paid training is for two weeks.After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week.**Responsibilities**As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation.Learning how to generate direct...


  • San Francisco, Heredia, Costa Rica Pertec Global Services A tiempo completo

    **technical support for call center - 6am to 3pm, thursday and saturday off**:**PerTec Global Services**HerediaHerediaexperiência1 añosIngenieríaindefinidojornada completasalario467500 mespublicadohace 17 horasWe are looking for call center agents with experience providing technical support.**Requirements**:1 year of experience in technical support...


  • San Francisco, Heredia, Costa Rica Pertec Global Services A tiempo completo

    **technical support for call center**:**PerTec Global Services**HerediaHerediaexperiência1 añosInformáticaindefinidojornada completasalario718 USD mespublicadoayerWe are looking for call center agents with experience providing technical support.**Requirements**:- 1 year of experience in technical support (desired).- 1 year of experience in call center...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Your Role**You will be a high-performing resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services. You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met.

  • Contact Center Agent

    hace 5 días


    San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    Are you ready to take your customer service career to the next level? As a Junior Call Center Specialist at British American Tobacco, you'll play a critical role in delivering exceptional customer experiences to our retail partners.This role is perfect for individuals who thrive in fast-paced environments, enjoy resolving complex issues, and are passionate...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a skilled and experienced Senior Client Services representative to join our Call Center team. As a key member of the team, you will provide support to Automotive customers and team members, responding to requests for information, products, and services.Your Key Responsibilities:Provide exceptional customer service and support to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Care Specialist to join our team in Costa Rica. As a key member of our Call Center, you will be responsible for handling customer inquiries, resolving issues, and providing assistance with credit-related memberships and services.


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    **Job Overview**We are seeking an experienced Data Center Transformation Specialist to join our team. As a specialist in this role, you will be responsible for driving assessment, discovery, and migrations, working with project managers, and platform specialists.You will remediate and adapt client architectures to take advantage of the Cloud, identifying...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    Operational Improvement SpecialistThe Straumann Group is seeking an Operational Improvement Specialist to join our team. As an operational improvement specialist, you will be responsible for driving operational excellence across Shared Services. This involves analyzing processes, identifying areas for improvement, and implementing changes to increase...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. Our mission is to help organizations make informed decisions by providing them with accurate and comprehensive data.We are thrilled to share that FORTUNE has named Experian one of...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the JobThis Customer Support Specialist role is an exciting opportunity to join Experian's Call Center team. As a key member of our team, you will play a vital role in providing exceptional customer experiences for Automotive clients. Your responsibilities will include responding to client inquiries, resolving technical issues, and collaborating with...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:- Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that- **FORTUNE **has named- **...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionAbout us, but we'll be briefExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been...