Contact Center Agent

**Key Responsibilities:**The successful candidate will be responsible for leading a Contact Center organization ranging from 50 - 100 agents. Key responsibilities include:Leading and developing a high-performing team of contact center representatives.Analysing data to identify areas for improvement and implementing process changes to drive efficiency and...

**Job Overview:**This is an excellent career opportunity for someone with prior voice and data engineering experience who wants to develop and grow their career in Cisco Contact Center solutions.**Key Responsibilities:**Design and deploy full life-cycle Cisco contact center project integrations, including call center workflowsAnalyze and diagnose complex...

Ttec delivers outcome-based customer engagement solutions through our digital consultancy and delivery center of excellence.This role offers an exciting opportunity to contribute to our Technology Services team as a Telecommunications Network Engineer.You will be responsible for ensuring the successful deployment of full-life cycle Cisco contact center...

Required Skills and QualificationsProficient in SQL, SCXML, and ECMA script.Ability to understand API specifications quickly.Service specific technical knowledge, communication, coordination, and organizational skills.Exceptional analytical capabilities, communication skills, and intercultural competence.Experience with Contact Center and Genesys Engage...

ACERCA DE LA VACANTEFunciones del PuestoAtender consultas de clientes vía telefónica, visita a la oficina, redes sociales y correo electrónico, etc.Hacer cotizaciones y reservaciones de vuelo, de vehículos y hoteles, nacionales e internacionales.Realizar envió digital o de ser necesario la impresión de boletos e itinerarios.Verificación pagos...

Are you passionate about delivering exceptional customer service and making a real difference in people's lives?If so, we'd love to hear from you!We're currently seeking a talented First Level Resolution Agent to join our team at Infotree Global Solutions.As a First Level Resolution Agent, you will be the first point of contact for customers and will be...

Job DescriptionSwarovski's Trilingual Customer Service Specialist plays a pivotal role in delivering seamless customer experiences by addressing their needs through efficient inquiry resolution. To excel in this position, one must embody the Swarovski Values and Customer Experience vision, ensuring customer loyalty is achieved.ResponsibilitiesAddress...

**Introduction**The HR Service Administrator is an integral part of IBM and HR.Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients.Help IBMers to build their career by providing them with a personalized experience.In this role, you can be...

**Training** schedule is 7am-4pm Monday through Friday.The paid training is for two weeks.After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week.**Responsibilities**As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation.Learning how to generate direct...

Typically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area.Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan.Provides general supervision to lower level supervisors and direct supervision...

We seek a detail-oriented and customer-focused Back Office Customer Support Agent to join our team. In this role, you will be responsible for resolving consumer complaints and concerns while maintaining accurate records and communicating effectively with internal teams.The ideal candidate will possess excellent French language skills (B2+/C1 level) and...

Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

British American Tobacco is committed to creating a better tomorrow, and we're looking for talented individuals to join our team!This role offers an exciting opportunity to work in a dynamic and innovative environment, where you'll have the chance to make a real impact on our customers' lives.**As a Junior Call Center Specialist, You Will:**Work closely with...

**360training****Customer Support Supervisor - Spanish/English****Responsibilities**- Provide leadership, orientation, training, coaching, and mentoring to departmental staff.- Assist with performance evaluations and disciplinary actions.- Determine, coordinate, and supervise daily staffing assignments and staffing levels to ensure department service levels...

Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

**Benefits:**Swarovski offers a comprehensive benefits package, including competitive salary, opportunities for growth and development, and a dynamic work environment.**Additional Requirements:**Ability to work in a fast-paced environment with multiple customer interactions.Strong analytical and problem-solving skills.Proficiency in Microsoft Office and...

The ideal candidate for this role will possess deep knowledge of Cisco UCCE/CVP technologies, have at least 5 years of project management experience within a consulting environment, and 3-5 years of strategic development experience with significant client impact. You should also have hands-on experience producing functional and/or technical design...

At British American Tobacco, we are driven by our Purpose of creating a better tomorrow.This role is an exciting opportunity to join our team as a Contact Center/Junior Agent in the GBS Finance department.We are looking for a highly motivated individual who can provide exceptional customer service to retailers contracted with Reynolds and their sales...

Responsable de proveer información a los consumidores y a los miembros de Equifax para Latinoamérica, es el primer contacto para nuestros clientes internos y externos, responsable de atender llamadas entrantes con consultas referentes a productos y servicios como: guía para solución de problemas de facturación, actualización de cuentas, reclamos y...

About Our TeamWe're a dynamic team at Equifax dedicated to delivering exceptional customer experiences. As a Professional Services Agent, you'll play a key role in building strong relationships with our clients and making a meaningful impact.Key Responsibilities:Provide high-quality customer service that consistently meets or exceeds our company's...