Contact Center

About the PositionWe are looking for a Contact Center Optimization Lead to join our team. In this role, you will be responsible for analyzing data to identify trends and opportunities for improvement and collaborating with cross-functional teams to implement process improvements.Key ResponsibilitiesAnalyze data to identify trends and opportunities for...

Succeed with Experian: A Global Information Services LeaderWe are a world-leading global information services company, dedicated to unlocking the power of data to create opportunities for consumers, businesses, and society.As a Contact Center Operations Manager, you will oversee the creation and maintenance of schedules, pre-plan off-phone activities, and...

Job SummaryWe are seeking a skilled Contact Center Specialist to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesProvide customer solutions with seamless delivery of serviceAnswer calls, cases, and...

About the JobWe are seeking a highly skilled and experienced professional to lead our Trade Payments Contact Center team. The successful candidate will have strong leadership and analytical skills, with the ability to work effectively in a fast-paced environment.Responsibilities and RequirementsLead and manage the Trade Payments Contact Center team to...

Why Choose Experian?We take our people agenda seriously and focus on what matters. At Experian, you'll find a dynamic and inclusive work environment where everyone can succeed and bring their whole self to work. We celebrate individuality, and our culture is built around diversity, equity, and inclusion, work-life balance, development, authenticity,...

**Job Summary:**The Contact Center Support Expert will play a critical role in delivering exceptional customer experiences and resolving complex customer inquiries with a high degree of accuracy and efficiency.**Key Responsibilities:**Providing timely and effective solutions to customer inquiriesCollaborating with internal teams to improve processes and...

About the RoleThis Contact Center Support Specialist role is ideal for individuals who thrive in fast-paced environments and have excellent communication skills.You will be responsible for providing exceptional customer service to employees, handling incoming calls, resolving tickets, and troubleshooting issues.Essential ResponsibilitiesProvide timely and...

Project Management ResponsibilitiesAs a Contact Center Operations Project Specialist, you will be responsible for managing multiple projects simultaneously, prioritizing tasks, and allocating resources effectively. Your primary goal will be to ensure that projects are delivered on time, within budget, and to the satisfaction of stakeholders.You will work...

About the Role:The Senior Technical Project Manager will provide design, deployment, and delivery support of our Cisco UCCE Contact Center services and solutions. This role requires strong technical expertise and excellent communication skills.Key Responsibilities:As part of our Digital Technical practice, you will provide design, deployment, and delivery...

BAT is evolving at pace - truly like no other organization. To achieve our ambition, we look for colleagues who live our ethos every day.This role is an exciting opportunity to join our GBS Finance team as a Contact Center Agent. You will be responsible for taking calls from retailers contracted with Reynolds and their sales representatives, resolving...