Contact Center Routing Strategist

**Key Responsibilities:**The successful candidate will be responsible for leading a Contact Center organization ranging from 50 - 100 agents. Key responsibilities include:Leading and developing a high-performing team of contact center representatives.Analysing data to identify areas for improvement and implementing process changes to drive efficiency and...

**Job Overview:**This is an excellent career opportunity for someone with prior voice and data engineering experience who wants to develop and grow their career in Cisco Contact Center solutions.**Key Responsibilities:**Design and deploy full life-cycle Cisco contact center project integrations, including call center workflowsAnalyze and diagnose complex...

Ttec delivers outcome-based customer engagement solutions through our digital consultancy and delivery center of excellence.This role offers an exciting opportunity to contribute to our Technology Services team as a Telecommunications Network Engineer.You will be responsible for ensuring the successful deployment of full-life cycle Cisco contact center...

Job SummaryWe are seeking a highly skilled Senior Project Strategist to support all phases of projects from inception through completion. The ideal candidate will serve as the primary contact for project activities, leading project review sessions with customers to discuss cost, schedule, and technical performance.Key ResponsibilitiesEstablish design...

ACERCA DE LA VACANTEFunciones del PuestoAtender consultas de clientes vía telefónica, visita a la oficina, redes sociales y correo electrónico, etc.Hacer cotizaciones y reservaciones de vuelo, de vehículos y hoteles, nacionales e internacionales.Realizar envió digital o de ser necesario la impresión de boletos e itinerarios.Verificación pagos...

Are you ready to take your customer service career to the next level? As a Junior Call Center Specialist at British American Tobacco, you'll play a critical role in delivering exceptional customer experiences to our retail partners.This role is perfect for individuals who thrive in fast-paced environments, enjoy resolving complex issues, and are passionate...

Job DescriptionDesign and implement routing strategies to leverage business logic within the Contact Center service.In addition, integrate backend systems into these strategies and self-service capabilities leveraging AI technologies.Key Responsibilities:Design and implementation of conversational flowsDevelop new routing strategies for various...

Company Description- _Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

Ttec is a leading global customer experience technology and services company. We design, implement, and deliver transformative customer experiences for iconic brands.This role involves deploying full-life cycle Cisco contact center project integrations, including call center workflows.As a Telecommunications Network Engineer at Ttec, you will work on complex...

Job DescriptionSwarovski's Trilingual Customer Service Specialist plays a pivotal role in delivering seamless customer experiences by addressing their needs through efficient inquiry resolution. To excel in this position, one must embody the Swarovski Values and Customer Experience vision, ensuring customer loyalty is achieved.ResponsibilitiesAddress...

Job OverviewWe are looking for a skilled Regional Success Strategist to join our team. As a key member of the Customer Excellence Group, you will be responsible for driving customer success and growth within the AMS region.The ideal candidate will have a strong understanding of customer-facing roles and a passion for SaaS. You will be responsible for working...

About UsAmazon Web Services Costa Rica is a leading organization in the digital marketing space.We are committed to delivering exceptional customer experiences through innovative solutions.Job DescriptionWe are seeking a highly motivated and detail-oriented Digital Marketing Campaign Strategist to join our team.The ideal candidate will have experience...

**Training** schedule is 7am-4pm Monday through Friday.The paid training is for two weeks.After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week.**Responsibilities**As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation.Learning how to generate direct...

Typically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area.Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan.Provides general supervision to lower level supervisors and direct supervision...

Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

**Company Overview**Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize mission-critical technology systems that the world depends on every day.We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable,...

British American Tobacco is committed to creating a better tomorrow, and we're looking for talented individuals to join our team!This role offers an exciting opportunity to work in a dynamic and innovative environment, where you'll have the chance to make a real impact on our customers' lives.**As a Junior Call Center Specialist, You Will:**Work closely with...

**Introduction**The HR Service Administrator is an integral part of IBM and HR.Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients.Help IBMers to build their career by providing them with a personalized experience.In this role, you can be...

Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

**Job Description:**The ideal candidate will have a strong background in computer science, electrical/electronic engineering, or information technology, with 4-8 years of experience in Genesys Cloud Architect Development, IVR, and routing.Key responsibilities include liaising with business users and call center groups for PureCloud implementation and...