Conversational Interface Developer

hace 2 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Job Description

Design and implement routing strategies to leverage business logic within the Contact Center service.

In addition, integrate backend systems into these strategies and self-service capabilities leveraging AI technologies.

Key Responsibilities:

  • Design and implementation of conversational flows
  • Develop new routing strategies for various channels
  • Troubleshoot routing related issues
  • Implement self-service capabilities and leverage AI technologies
  • Develop integrations towards backend systems like CRMs or ERPs, but also to underlying technologies like ElasticSearch, Cassandra, and Redis
  • Operate Kubernetes multicloud solution


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