Regional Success Strategist

hace 5 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
Job Overview

We are looking for a skilled Regional Success Strategist to join our team. As a key member of the Customer Excellence Group, you will be responsible for driving customer success and growth within the AMS region.

The ideal candidate will have a strong understanding of customer-facing roles and a passion for SaaS. You will be responsible for working with a large portfolio of AMS customers, understanding their business drivers, challenges, and desired outcomes.

Key Responsibilities:
• Serve as the trusted advisor to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals
• Engage in cross-functional partnerships within the regional hub, collaborating with internal teams to deliver seamless customer experiences
• Facilitate Business Reviews and other strategic sessions, ensuring alignment between customer needs and our solutions
• Contribute to the Customer Excellence Group's thought leadership by developing case studies, customer success assets, and best practices

About Our Company
At ServiceNow, we strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.

Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Business-related degree preferred
- 0-2 years work experience
- Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting
- Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures
- Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks


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