Customer Service Team Lead Manager

hace 3 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Job Overview

The Customer Service Team Lead plays a crucial role in ensuring the smooth operation of our service delivery processes. This position is responsible for supervising a team of specialists, coordinating daily tasks, and maintaining reliable and confident performance.

Key Responsibilities:

  • Meet internal and external service level metrics as the point of contact for all Specialists on duty during their shift.
  • Evaluate team performance, compliance with operational procedures, and drive continuous improvement.
  • Maintain data quality in service data management tools and communicate effectively between other groups within the company.
  • Supervise team members, conduct one-on-one evaluations, and implement process improvements.
  • Monitor and track key performance indicators to ensure productivity and efficiency.
  • Manage escalated issues from Bosch customers and participate in audit activities when necessary.


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