Customer Service Team Lead

hace 4 días


San Francisco, Heredia, Costa Rica Huntsman A tiempo completo
About the Role

Huntsman is a global manufacturer and marketer of differentiated and specialty chemicals. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.

We are seeking a Customer Service Team Lead to support our GBS Site in San Jose, Costa Rica. This position will report to the Customer Service Manager.

In this role, you will be responsible for managing a team of Customer Service Representatives to drive delivery of exceptional customer service. Key responsibilities include:

  • Coaching and motivating team members to meet KPI targets
  • Identifying and implementing ways to increase overall team performance and efficiency
  • Administering annual reviews and performance improvement plans
  • Ensuring the team has the knowledge and skills to meet customer expectations

You will also assist in developing and maintaining strong, collaborative customer relationships. This includes ensuring customer orders are correctly processed, managing escalated customer service issues, and monitoring and managing customer KPIs and scorecards.



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