Customer Service Team Lead
hace 1 semana
Job Summary:
The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.
The Customer Service Lead will be the primary customer interface for trouble calls; and provides support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning.
Also, The Customer Service Lead will work with the Customer Service Supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account.
The Lead will work with the Supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met.
In this capacity, the Customer Service Lead will also be directly involved in supporting customer calls and related transactional activity.
**Responsibilities**:
- The Customer Service Lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing U.S. based clients.
- Manages team productivity and utilization-focused on Client-Specific KPIs and Goals set by AUXIS Management.
- Designs and implements process improvements.
- Support the administration of management tasks associated with payroll, separations, Leaves of Absence (LOA), Short Term Disability (STD), and on-boarding of new hires.
- Monitor overall team workload and reallocate/delegate tasks as necessary to ensure optimal team efficiency.
- Build morale, establish an atmosphere of team camaraderie, and promote a common team identity.
- Conduct weekly team meetings to discuss and identify issues of interest and concern, as well as weekly 1:1 check-ins with each team member.
- Communicate and enforce local office policies, including time tracking requirements.
- Assign mentors to new hires and monitor the progress of both mentors and mentees.
- Creates and distributes Daily Status report.
- Responsible for performing Quality evaluations per agent.
(5 calls per month).
- Responsible for performing Ecommerce evaluations.
Skills and Experience:
- English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
- The resource will adjust its schedule based on the account needs.
- High School Diploma (University in progress)
- Previous experience leading teams/personnel.
- Two years of work-related experience required.
- Leadership courses and workshops will be considered an asset.
- Possess strong leadership skills, including the ability to influence others, develop team members and manage conflict.
- Proven ability to effectively lead through change.
- Effective oral and written communication skills.
- Demonstrated ability to link specific activities to desired results.
- Proven interpersonal skills are necessary to interact effectively with customers and employees of all levels within the organization.
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.
-
Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Team Lead (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...
-
Customer Service Team Lead
hace 9 horas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob DescriptionHuntsman Corporation, a global manufacturer and marketer of differentiated and specialty chemicals, is seeking an Order Management Team Lead to support the Advanced Materials Division in San Jose, Costa Rica.This position will report to the Manager, Customer Service. The successful candidate will be responsible for maintaining customer...
-
Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Customer Service Team Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Overview">The Customer Service Lead plays a pivotal role in the daily operation of a local team of professionals servicing U.S.-based clients. This position requires strong leadership skills to manage productivity, utilization, and workflow efficiency while maintaining high levels of customer satisfaction.
-
Customer Service Team Lead
hace 3 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Customer Service Team Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:Auxis is seeking a skilled Customer Service Team Lead to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients while leading and guiding your team to achieve high levels of customer satisfaction and productivity.The ideal candidate will have 3 years of experience as a...
-
Customer Service Team Lead
hace 3 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70 manufacturing, R&D and operations facilities...
-
Customer Service Team Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completoAt Pacific Barcode Latin America, we are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our organization, this individual will be responsible for overseeing all aspects of customer service, including order entry, order management, and logistics management.This position requires strong leadership skills and the...
-
Customer Service Team Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Cognizant A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at Cognizant. As a key member of our operations management team, you will be responsible for leading a team of customer service professionals and ensuring that all quality and efficiency standards are met.The ideal candidate will have excellent leadership skills, a...
-
Customer Service Team Lead
hace 4 horas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout the Role">We are seeking an experienced Business Operations Manager to join our team at Auxis. As a BOS Team Lead, you will play a critical role in managing daily operations, leading a team of professionals, and ensuring high levels of customer satisfaction and productivity.">Your Key Responsibilities">">Lead and manage a team of professionals to...
-
Customer Service Team Lead Operations
hace 5 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Team Lead OperationsHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...
-
Customer Service Team Lead
hace 4 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Overview">Huntsman Corporation is a global leader in the manufacturing and marketing of differentiated and specialty chemicals. Our diverse portfolio creates a range of career fields, including customer service, supply chain, and operations.We are seeking a Customer Service Team Lead to support our GBS Site in San Jose, Costa Rica. This position will...
-
Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Overview">We're a global leader in data and analytics, dedicated to unlocking the power of data to transform lives and create opportunities. With a rich history spanning over 125 years, we've helped economies and communities flourish. We invest in new technologies, talented people, and innovation to drive progress and create a better tomorrow.">Job...
-
Customer Service Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...
-
Customer Service Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...
-
Customer Service Team Lead Pricing
hace 1 semana
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Team Lead (Pricing & Issue Resolution) (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end...
-
Customer Service Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Customer Service Lead will play a pivotal role in driving customer satisfaction and productivity for Auxis clients. This position requires exceptional leadership skills to manage a team of professionals, provide coaching and guidance, and ensure seamless day-to-day operations.Main Responsibilities:Manage team productivity and utilization,...
-
Customer Service Team Lead Back Office
hace 3 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Team Lead Back OfficeHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...
-
Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout the RoleThe CS Supervisor is responsible for providing professional business and customer service support to Auxis clients. This includes assisting in project teams, monitoring team performance, and ensuring high levels of customer satisfaction.Key responsibilities include:Providing support and direction to assigned teams in job performance areas such...
-
Service Delivery Team Lead
hace 9 horas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoLeadership Opportunity">Auxis is seeking a seasoned Customer Service Lead to spearhead the success of our customer service team. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing high-performing teams.">Your Key Responsibilities:">">Lead a team of customer service...
