Customer Service Team Lead

hace 1 semana


San Francisco, Heredia, Costa Rica Auxis A tiempo completo
About the Role

The CS Supervisor is responsible for providing professional business and customer service support to Auxis clients. This includes assisting in project teams, monitoring team performance, and ensuring high levels of customer satisfaction.

Key responsibilities include:

  • Providing support and direction to assigned teams in job performance areas such as consumer contact processing, problem resolution, and work planning.
  • Working with Customer Service Leads to monitor overall team performance, achieving target transactional volume and quality measures under contractual and operational standards.
  • Establishing and monitoring workflow efficiencies, daily work volumes, and work schedules to meet company customer service goals.

This role also involves handling escalated issues related to customer calls and transactional activity.



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