Customer Service Team Lead
hace 16 horas
Role Overview
The Customer Service Team Lead is responsible for providing exceptional client service and ensuring customer satisfaction. This role requires a strong understanding of customer needs and the ability to lead cross-functional teams to deliver results.
Main Responsibilities:
- Maintain strong relationships with clients to ensure their needs are met
- Develop and implement account management strategies to drive growth and retention
- Lead cross-functional teams to deliver projects and initiatives on time and within budget
- Act as a subject matter expert in customer service and account management best practices
Required Skills and Qualifications:
- Excellent communication and interpersonal skills
- Proven experience in customer-facing roles with a focus on account management
- Ability to work effectively in a team environment and lead cross-functional teams
- Strong analytical and problem-solving skills
About IBM Systems
IBM Systems helps IT leaders think differently about their infrastructure. Our servers and storage solutions are designed to understand, reason, and learn, enabling our clients to innovate while avoiding IT issues. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
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