Operations Lead
hace 1 día
**Job Summary**
The Customer Service Team Lead will be responsible for supervising team members and meeting internal and external service level metrics. This role requires strong leadership skills and the ability to work effectively in a team environment.
**Key Responsibilities**
- Supervise team members to complete daily tasks effectively.
- Act as a point of contact for all aspects of operations within their responsibilities.
- Meet internal and external service level metrics.
- Own service level achievement and quality improvements for the team and shift schedules.
**Requirements**
- Associates Degree in Business or related field preferred.
- 2-5 years of Call Center Experience with previous experience in Team Lead positions.
- Experience managing Call Center Metrics and achieving service level goals.
- English language proficiency at C1 level.
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