Customer Service Operations Director
hace 3 días
We are seeking an experienced Customer Service Operations Director to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for developing and implementing strategies to improve operational efficiency, reduce costs, and increase customer satisfaction.
Key Responsibilities:
- Analyze operational processes and identify opportunities for improvement
- Design and implement process workflows to optimize efficiency and effectiveness
- Develop and manage budgets and forecasts to drive business growth
- Liaise with cross-functional teams to resolve customer issues and concerns
Requirements:
- University Bachelor's degree or master's degree from a four-year college
- More than 5 years of directly related experience in medical device operations management
- Project Management skills, Stakeholder management skills, and Data analysis skills
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