Customer Service Manager

hace 1 día


San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo

Guest Experience Specialist

We are seeking a highly motivated and detail-oriented Guest Experience Specialist to join our Rooms & Guest Services Operations team. As a key member of our front desk team, you will be responsible for delivering exceptional service and creating lasting memories for our guests.

Responsibilities:

  1. Greet and welcome guests, responding to their needs and preferences.
  2. Process reservations, check-ins, and check-outs in a timely and efficient manner.
  3. Collaborate with the management team to identify opportunities for improvement and implement changes that enhance the guest experience.
  4. Maintain accurate records and reports to ensure seamless communication among teams.

Requirements:

  • Proven track record of delivering exceptional customer service.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Familiarity with hotel operations and procedures preferred.


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