Customer Service Operations Manager

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Overview

Experian, a global technology company and leader in data and analytics, is dedicated to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. With a passion for innovation, we strive to make a difference by investing in new technologies, talented people, and creativity.

Job Description

The Customer Service Operations Manager will play a critical role in ensuring the success of our service desk by leading teams, fostering a teamwork environment, and driving process improvements. This position requires a strong customer service background, leadership skills, and experience with technical support.

Key Responsibilities:

  • Lead teams to ensure excellent customer service and support using advanced technical and customer service techniques.
  • Foster a teamwork environment and work collaboratively with the department supervisor.
  • Drive process improvements and implement changes to enhance efficiency and productivity.
  • Provide training and development opportunities for team members.
  • Assist with resolving client escalations and creating plans for process improvement.

Requirements

To succeed in this role, you will need:

  • 4+ years of customer service experience and/or previous experience in a call center.
  • Advanced problem-solving and analytical skills.
  • Strong leadership and coaching abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

At Experian, we are committed to creating a diverse and inclusive workplace where everyone can succeed. We offer:

  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • A commitment to diversity, equity, and inclusion.


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