Customer Service Operations Manager
hace 3 días
Company Overview
Experian, a global technology company and leader in data and analytics, is dedicated to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. With a passion for innovation, we strive to make a difference by investing in new technologies, talented people, and creativity.
Job Description
The Customer Service Operations Manager will play a critical role in ensuring the success of our service desk by leading teams, fostering a teamwork environment, and driving process improvements. This position requires a strong customer service background, leadership skills, and experience with technical support.
Key Responsibilities:
- Lead teams to ensure excellent customer service and support using advanced technical and customer service techniques.
- Foster a teamwork environment and work collaboratively with the department supervisor.
- Drive process improvements and implement changes to enhance efficiency and productivity.
- Provide training and development opportunities for team members.
- Assist with resolving client escalations and creating plans for process improvement.
Requirements
To succeed in this role, you will need:
- 4+ years of customer service experience and/or previous experience in a call center.
- Advanced problem-solving and analytical skills.
- Strong leadership and coaching abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
At Experian, we are committed to creating a diverse and inclusive workplace where everyone can succeed. We offer:
- A collaborative and dynamic work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- A commitment to diversity, equity, and inclusion.
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