Customer Service Operations Manager

hace 3 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Job Overview:

We are looking for a seasoned Contact Center Supervisor to lead our team and drive operational excellence. As a key member of our department, you will be responsible for monitoring key metrics and ensuring team goals and contractual commitments are met.

Key Responsibilities:

  • Supervising a team of contact center agents and providing guidance on customer service best practices.
  • Developing and implementing process improvements to increase efficiency and productivity.
  • Maintaining high levels of customer satisfaction through effective issue resolution.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience.
  • 4-6 years of related experience in contact center management.
  • Proven track record of achieving operational excellence and driving results-oriented teams.


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