Customer Service Operations Manager
hace 2 días
Job Overview:
We are looking for a seasoned Contact Center Supervisor to lead our team and drive operational excellence. As a key member of our department, you will be responsible for monitoring key metrics and ensuring team goals and contractual commitments are met.
Key Responsibilities:
- Supervising a team of contact center agents and providing guidance on customer service best practices.
- Developing and implementing process improvements to increase efficiency and productivity.
- Maintaining high levels of customer satisfaction through effective issue resolution.
Required Skills and Qualifications:
- Bachelor's degree or equivalent experience.
- 4-6 years of related experience in contact center management.
- Proven track record of achieving operational excellence and driving results-oriented teams.
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