Customer Service Manager

hace 3 días


San Francisco, Heredia, Costa Rica Jll A tiempo completo

**Job Overview**

JLL's Customer Experience Supervisor plays a crucial role in developing and implementing best-in-class customer service programs for our corporate clients. This position requires a strong leader who can supervise a team of customer experience representatives, leverage commute software to manage parking programs, and develop and maintain front-line communications related to commuting.

**Key Responsibilities:**

  • Provide onsite customer support by working in-office 3 or more days per week, with optional work from home days the remainder of the week.
  • Supervise and lead a team of customer experience representatives in the development of a best-in-class customer service program.
  • Develop and maintain best practices for effectively communicating commute options to employees, contributing to the program's overall goal of reducing drive-alone commute trips.
  • Develop standardized training and onboarding processes to optimize the integration of new team members and continuously enhance these programs to meet evolving company needs and industry standards.


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