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hace 1 semana
Company Overview
Experian is a global technology company and leader in data and analytics. We unlock the power of data to create opportunities for consumers, businesses, and society. Our passion is to make a difference by helping economies and communities flourish.
We take pride in our culture, prioritizing diversity and inclusion, work-life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering, and more. Our benefits include medical, life, and dental insurance, international share save plan, flex work/work from home, paid time off, annual performance bonus, education reimbursement, family bonding, bereavement leave, referral program, and many more.
Job Description
- Provide Tier 1 support (and as assigned Tier 2 support)
- Offer after-hours on-call support, as scheduled and/or needed
- Elevate trouble tickets when required
- Manage tickets in a timely manner, including opening, updating, and closing
- Maintain effective lines of communication with end-users throughout the lifecycle of their issue or service request
- Collaborate with end users daily to resolve issues and improve services
- Install, configure, and support client workstations and laptops
- Assist Systems Administrators, Manager, and Director in specific project tasks as directed
- Manage inventory of equipment
- Reimage laptops as needed
Required Skills and Qualifications
- Demonstrate ability to maintain confidentiality and critical thinking skills
- Possess strong customer focus, team-oriented attitude, and excellent customer service skills
- Showcase ability to manage multiple priorities, track activities, and escalate conflicts appropriately
- Excel at taking directions well and following detailed instructions
- Have experience working within a technology support organization
- Show analytical skills in a call center environment
