Service Delivery Manager
hace 6 días
The Customer Service Team Lead is responsible for leading a team of Customer Service Representatives to deliver exceptional customer service. Key responsibilities include:
- Developing and implementing strategies to improve team performance and efficiency
- Coaching and mentoring team members to achieve KPI targets
- Managing customer relationships to ensure high levels of satisfaction
- Monitoring and reporting on customer KPIs and scorecards
This role requires excellent communication and leadership skills, with the ability to motivate and coach team members to achieve their full potential.
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Senior Service Delivery Manager
hace 7 días
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoJob OverviewCognizant Technology Solutions is seeking a highly skilled Senior Service Delivery Manager to join our team. As a key member of our Financial Services group, you will be responsible for managing customer relationships, ensuring timely delivery of services, and maintaining high-quality standards.Key ResponsibilitiesManage customer relationships...
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IT Service Delivery Professional
hace 6 días
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo**Key Responsibilities:**Leverage HP TechPulse solution and modern PC management tools (Microsoft Intune, Azure, and Config Manager experience required) to proactively manage customers' fleets and maintain device health.Provide remediation steps to customers to resolve performance, security, availability, and capacity issues.Develop and implement effective...
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Service Delivery Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**_ Responsibilities: _**- Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.- Represents services on product or solution core teams and provides service requirements into product development stages/phases,...
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IT Service Delivery Representative
hace 6 días
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoAbout the JobWe are seeking an IT Service Delivery Representative to join our team at Kyndryl. As an IT Service Delivery Representative, you will be responsible for providing exceptional customer experiences by troubleshooting and resolving technical issues using various communication channels (chat, email, MS Teams). You will also work with back-office...
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Service Delivery Coordinator
hace 7 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise is a global leader in the technology industry, driving innovation and progress. As a Partner Service Delivery Intern, you will play a crucial role in supporting our partners and delivering exceptional service to customers.We are committed to building strong relationships with our partners, providing them with the tools and support...
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Service Delivery Coordinator
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoWe are seeking a highly motivated and results-driven Client Services Associate II to join our team at Experian. In this role, you will have the opportunity to work with cutting-edge data and technology to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Provide top-notch customer care in a fast-paced environmentDiagnose...
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Service Delivery Analyst
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Service Delivery Analyst is a developing professional role.Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.Identifies policy gaps and formulates policies.Interprets data and makes recommendations.Researches and interprets factual information.Identifies inconsistencies in data or results, defines...
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Pc Services Delivery Project Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Our organization**:HP is accelerating on Services to creating outcome-based solutions for all our customer categories.Our organization (Customer Support / CSSD-WDS) delivers these services.Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and optimizing...
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Service Operations Lead
hace 6 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob DescriptionThe Service Delivery Manager plays a critical role in ensuring the success of our product support or solution portfolios. This includes engaging in the planning of product support or solution portfolios throughout their entire lifecycle, representing services within product or solution portfolio core teams, and incorporating service...
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Billing Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoThe Customer Billing team is responsible to deliver a high-quality invoicing service to MA customers and provide key business partners with the data needed to develop successful strategies.The function has direct impact s on the organization's financial results; including cash collection and regulatory/financial reporting.**Role and...
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Customer Success Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:A Customer Success Manager (CSM) is a trusted advisor to Auxis' customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT support...
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Customer Service Operations Manager
hace 6 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Huntsman Corporation is a global manufacturer and marketer of differentiated and specialty chemicals.We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.The company's diverse portfolio creates a range of career...
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Sr. Service Delivery Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Aligntech A tiempo completo**Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...
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Customer Service Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction**Client satisfaction will be your ultimate goal in this role.As a customer service representative, you will be on the front line serving our customers.You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.If solving problems and helping...
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Technical Support Delivery Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
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Client Service Delivery Manager
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAs a Data Support Expert at Experian, you will play a crucial role in delivering exceptional customer experiences by providing tailored solutions that meet our clients' needs.Our team is dedicated to empowering businesses and consumers by unlocking the power of data, and we're looking for experienced professionals like you to join our mission.Key...
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Partner Service Delivery Intern
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoPartner Service Delivery Intern (Costa Rica)This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.At HPE we believe in bold moves, the...
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Service Delivery Team Lead
hace 6 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoResponsibilities:Manage a team of Customer Service Representatives to drive delivery of exceptional customer service.Coach and motivate team members to meet KPI targets.Identify ways to increase overall team performance and efficiency.Administer annual reviews and performance improvement plans.Assist in developing and maintaining strong, collaborative...
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B2B Post-Sales Service Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Manage the GBS organizations responsible for the B2B Customer Service/Success efforts to ensure clients get the most value from Equifax products and...
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Customer Service Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...