Service Delivery Manager

hace 6 días


San Francisco, Heredia, Costa Rica Huntsman A tiempo completo
Job Description

The Customer Service Team Lead is responsible for leading a team of Customer Service Representatives to deliver exceptional customer service. Key responsibilities include:

  • Developing and implementing strategies to improve team performance and efficiency
  • Coaching and mentoring team members to achieve KPI targets
  • Managing customer relationships to ensure high levels of satisfaction
  • Monitoring and reporting on customer KPIs and scorecards

This role requires excellent communication and leadership skills, with the ability to motivate and coach team members to achieve their full potential.



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