Service Delivery Analyst
hace 1 semana
The Service Delivery Analyst is a developing professional role.
Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
Identifies policy gaps and formulates policies.
Interprets data and makes recommendations.
Researches and interprets factual information.
Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.
Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
Good understanding of how the team interacts with others in accomplishing the objectives of the area.
Develops working knowledge of industry practices and standards.
Limited but direct impact on the business through the quality of the tasks/services provided.
Impact of the job holder is restricted to own team.
**Responsibilities**:
- Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
- Take responsibility for the accurate reporting of accounting reconciliations on Citi reporting tools.
- Preparation of accounts for process in line with global guidelines.
- Manages implementation of procedures and development report.
- Adhere to key controls for accounting process within the process handled.
- Articulates own process along with its key controls and provides evidence to support reasoning for the assigned area of work.
- Communicate with Legal Entity Managers on the status of the reconciliations/ accounting performed.
- Delivers on routine accounting deliverables to provide defined outputs.
- Escalates problems or issues relating to transactions, processes, reports or, procedures as appropriate.
- Utilizes understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact on own area.
- Applies understanding of how the team and area integrate with others in accomplishing objectives.
- Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
- Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
- Has limited but direct impact on the business through quality of activities provided.
Has impact on team and closely related teams.
**Qualifications**:
- 0-2 years of experience in accounting management
- Issue management experience.
- Coordination with stakeholders for proper issue resolution.
- Assertive communication.
**Education**:
- Bachelor's/University degree or equivalent experience in Business Administration, Finance and/or accounting.
- Process improvement is a plus.
- Customer service trainings is highly valued.
The Service Delivery Ledgers Aggregation and Integrity analyst must review and follow up on a timely and accurate manner with the business partners on the issue resolution and communicate it accordingly to wide audience/ impacted users identified for a better customer experience.
- **Job Family Group**:
Finance
- **Job Family**:
Financial Accounting
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Service Delivery Strategist
hace 6 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Overview**Hewlett Packard is seeking a skilled professional to join our team as a Service Delivery Strategist. In this role, you will be responsible for developing and implementing support strategies for product families, ensuring seamless collaboration between regional and global teams.As a Service Delivery Strategist, you will work closely with...
-
Service Delivery Expert
hace 6 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoSgf Global is looking for a Service Delivery Expert who can provide exceptional customer service and support. As a key member of our team, you will be responsible for resolving internal requests quickly and providing feedback on process improvements.Key Responsibilities:Fully understand the company's policies and procedures to ensure seamless delivery of...
-
Service Delivery Manager
hace 7 días
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoCompany OverviewCognizant Technology Solutions is a leading provider of IT and business consulting services. We have a strong track record of delivering high-quality solutions to our clients.Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team. The successful candidate will be responsible for managing the delivery of our...
-
Service Delivery Expert
hace 4 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout the RoleAs a Service Desk SME, you will be responsible for administering department directives, controlling day-to-day operations, and guiding front-line staff. You will also provide next-level support to first-level teams, creating and updating documentation, researching complex questions, and maintaining knowledge of product offerings.Other key...
-
IT Service Delivery Representative
hace 4 días
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoAbout the JobWe are seeking an IT Service Delivery Representative to join our team at Kyndryl. As an IT Service Delivery Representative, you will be responsible for providing exceptional customer experiences by troubleshooting and resolving technical issues using various communication channels (chat, email, MS Teams). You will also work with back-office...
-
IT Service Delivery Manager
hace 7 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo**Job Summary:**The ideal candidate for this role will be responsible for ensuring the seamless delivery of IT services to our customers. This involves developing and implementing effective strategies to enhance customer satisfaction, while also driving business growth.Key Responsibilities:Develop and execute service delivery plans to meet customer...
-
IT Service Delivery Professional
hace 3 días
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo**Key Responsibilities:**Leverage HP TechPulse solution and modern PC management tools (Microsoft Intune, Azure, and Config Manager experience required) to proactively manage customers' fleets and maintain device health.Provide remediation steps to customers to resolve performance, security, availability, and capacity issues.Develop and implement effective...
-
Service Delivery Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**_ Responsibilities: _**- Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.- Represents services on product or solution core teams and provides service requirements into product development stages/phases,...
-
Service Delivery Coordinator
hace 5 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise is a global leader in the technology industry, driving innovation and progress. As a Partner Service Delivery Intern, you will play a crucial role in supporting our partners and delivering exceptional service to customers.We are committed to building strong relationships with our partners, providing them with the tools and support...
-
Security Service Delivery Engineer
hace 7 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Your Career Opportunities**We are committed to helping you achieve your career goals and develop your skills in cybersecurity. As a Security Service Delivery Engineer, you will have the opportunity to work on cutting-edge security technologies and collaborate with cross-functional teams to deliver innovative solutions.**Key Responsibilities**- Design,...
-
Customer Service Analyst
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share...
-
Customer Service Analyst
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Company Description** About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years...
-
Service Delivery Coordinator
hace 3 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoWe are seeking a highly motivated and results-driven Client Services Associate II to join our team at Experian. In this role, you will have the opportunity to work with cutting-edge data and technology to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Provide top-notch customer care in a fast-paced environmentDiagnose...
-
Billing Analyst
hace 1 semana
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoThe Customer Billing team is responsible to deliver a high-quality invoicing service to MA customers and provide key business partners with the data needed to develop successful strategies.The function has direct impacts on the organization's financial results; including cash collection and regulatory/financial reporting.Role and Responsibilities:Billing...
-
Business Intelligence Analyst
hace 6 días
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoAt Moody's Investors Service, we empower people to make better decisions and achieve brighter futures. We inspire innovation through our data-driven approach, enabling a culture of excellence in finance and analytics.The Business Intelligence & Analytics Operations team is responsible for maintaining and delivering sophisticated business intelligence...
-
Billing Analyst
hace 3 semanas
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoImagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.DepartmentMoody's CorporationMoody's Shared ServicesFinance/BillingRole/ResponsibilitiesThe Customer Billing team is responsible to deliver a...
-
Senior Service Delivery Manager
hace 5 días
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoJob OverviewCognizant Technology Solutions is seeking a highly skilled Senior Service Delivery Manager to join our team. As a key member of our Financial Services group, you will be responsible for managing customer relationships, ensuring timely delivery of services, and maintaining high-quality standards.Key ResponsibilitiesManage customer relationships...
-
Pipeline For A Customer Service Analyst
hace 2 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE...
-
HR Service Delivery Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout UsExperian is a leading global information services company, unlocking data to create opportunities for consumers and businesses. We prioritize our culture and value passionate team members who are easy to work with and prioritized teamwork.This role is instrumental in driving HR operational excellence and supporting people services and analytics...
-
Sr. Service Delivery Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Aligntech A tiempo completo**Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...