Service Delivery Expert

hace 5 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo
About the Role

As a Service Desk SME, you will be responsible for administering department directives, controlling day-to-day operations, and guiding front-line staff. You will also provide next-level support to first-level teams, creating and updating documentation, researching complex questions, and maintaining knowledge of product offerings.

Other key responsibilities include complying with operational processes and security policies, attending scheduled meetings, verifying analyst queues daily, and performing quality evaluations for first-level teams.



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