Service Delivery Team Lead
hace 4 días
- Manage a team of Customer Service Representatives to drive delivery of exceptional customer service.
- Coach and motivate team members to meet KPI targets.
- Identify ways to increase overall team performance and efficiency.
- Administer annual reviews and performance improvement plans.
- Assist in developing and maintaining strong, collaborative customer relationships.
- Ensure customer orders are correctly processed.
- Manage escalated customer service issues.
- Monitor and manage customer KPIs and scorecards.
The successful candidate will also be responsible for analyzing customer service issues and driving service-level improvements, collecting and analyzing customer feedback to identify and root cause customer service issues, executing service improvement plans to better meet customer requirements, communicating regularly with internal stakeholders to drive implementation of service improvements, and driving change and continuous improvement throughout the customer fulfillment organization.
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Customer Service Team Lead
hace 3 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
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Customer Service Team Lead Manager
hace 4 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob OverviewThe Customer Service Team Lead plays a crucial role in ensuring the smooth operation of our service delivery processes. This position is responsible for supervising a team of specialists, coordinating daily tasks, and maintaining reliable and confident performance.Key Responsibilities:Meet internal and external service level metrics as the point...
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Customer Service Team Lead
hace 4 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoAbout the RoleHuntsman is a global manufacturer and marketer of differentiated and specialty chemicals. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.We are seeking a Customer Service Team Lead to support our GBS Site in...
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Customer Service Team Lead
hace 3 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Team Lead (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...
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Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...
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Customer Service Team Lead
hace 4 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...
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Trilingual Customer Service Team Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
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Customer Service Team Lead Operations
hace 3 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Team Lead OperationsHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...
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Operations Service Team Lead
hace 5 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Overview: Huntsman Corporation is a global leader in the production and marketing of specialty chemicals. As a Customer Service Team Lead, you will be responsible for maintaining customer relationships, resolving service issues, and analyzing data to drive day-to-day operations.Key Responsibilities:Manage a team of customer service representatives to...
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Service Delivery Strategist
hace 7 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Overview**Hewlett Packard is seeking a skilled professional to join our team as a Service Delivery Strategist. In this role, you will be responsible for developing and implementing support strategies for product families, ensuring seamless collaboration between regional and global teams.As a Service Delivery Strategist, you will work closely with...
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Service Delivery Expert
hace 6 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoSgf Global is looking for a Service Delivery Expert who can provide exceptional customer service and support. As a key member of our team, you will be responsible for resolving internal requests quickly and providing feedback on process improvements.Key Responsibilities:Fully understand the company's policies and procedures to ensure seamless delivery of...
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Service Delivery Manager
hace 7 días
San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completoCompany OverviewCognizant Technology Solutions is a leading provider of IT and business consulting services. We have a strong track record of delivering high-quality solutions to our clients.Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team. The successful candidate will be responsible for managing the delivery of our...
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Bosch Service Solutions Team Lead Position
hace 4 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob Description SummaryThis role requires a highly organized and communicative individual who can lead a team of specialists to deliver exceptional customer service. As a Customer Service Team Lead, you will work closely with business partners to drive operational excellence and ensure consistent high-quality performance.Main Job Responsibilities:Serve as...
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Team Lead Pricing
hace 2 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Team lead - Pricing & Back Office (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more...
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Customer Service Team Lead Pricing
hace 4 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Team Lead (Pricing & Issue Resolution) (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end...
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IT Service Delivery Representative
hace 4 días
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoAbout the JobWe are seeking an IT Service Delivery Representative to join our team at Kyndryl. As an IT Service Delivery Representative, you will be responsible for providing exceptional customer experiences by troubleshooting and resolving technical issues using various communication channels (chat, email, MS Teams). You will also work with back-office...
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Strategic Delivery Lead
hace 7 días
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoJob DescriptionWe are seeking an experienced Strategic Delivery Lead to join our team. As a key member of our organization, you will be responsible for leading projects that drive business growth and innovation. Your expertise in strategic planning, project management, and team leadership will enable you to foster a culture of collaboration and continuous...
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IT Service Delivery Manager
hace 7 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo**Job Summary:**The ideal candidate for this role will be responsible for ensuring the seamless delivery of IT services to our customers. This involves developing and implementing effective strategies to enhance customer satisfaction, while also driving business growth.Key Responsibilities:Develop and execute service delivery plans to meet customer...
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Service Operations Leadership Role
hace 4 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoAbout the RoleWe are seeking an experienced Team Lead to join our Bosch Service Solutions team. As a Customer Service Team Lead, you will be responsible for overseeing a team of specialists, managing service delivery processes, and ensuring operational excellence.Main Accountabilities:Oversee daily operations, including team supervision, task coordination,...
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Customer Service Lead
hace 4 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble cases; and...