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Service Operations Leadership Role
hace 7 días
About the Role
We are seeking an experienced Team Lead to join our Bosch Service Solutions team. As a Customer Service Team Lead, you will be responsible for overseeing a team of specialists, managing service delivery processes, and ensuring operational excellence.
Main Accountabilities:
- Oversee daily operations, including team supervision, task coordination, and quality management.
- Develop and manage staffing plans for service delivery areas and monitor productivity.
- Collaborate with business partners to review team results and implement process improvements.
- Communicate effectively with various stakeholders, including colleagues, customers, and auditors.
- Prioritize and manage competing demands, ensuring timely issue resolution and high-quality service delivery.
