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The Customer Service Team Lead will be responsible for the following key responsibilities:
- Leading a team of Customer Service Representatives to deliver exceptional customer service
- Developing and implementing strategies to improve team performance and efficiency
- Coaching and mentoring team members to achieve KPI targets
- Managing customer relationships to ensure high levels of satisfaction
- Monitoring and reporting on customer KPIs and scorecards
This role requires strong leadership and communication skills, with the ability to motivate and coach team members to achieve their full potential.