Customer Service Leadership Role

hace 5 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

About the Role:

This leadership position is a key contributor to our shared services team, responsible for driving business outcomes, analyzing data, and implementing continuous improvement initiatives. As an experienced Operations Team Manager, you'll have the opportunity to work closely with internal and external stakeholders to align operations with business objectives and identify opportunities for process enhancements.

Responsibilities:

Lead a contact center organization ranging from 50-100 agentsManage ongoing team performance through adherence to Equifax requirements and standardsAnalyze team/Function production metrics to monitor efficiency/productivity and identify proactive opportunities for improvement/developmentPartner with cross-functional teams to align operations initiatives with business effortsRecommend and implement process improvements that enhance service levels and team performance

Requirements:

To excel in this role, you'll need:

Bachelor's degree or equivalent in Business Administration, Finance, or related field3-4 years of experience leading an operations team (leading supervisors/managers)English Proficiency (B2+ BELT level)5+ years of previous experience working for BPO Business

Why Choose Us:

At Equifax, we offer a comprehensive benefits package, including on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.



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