Service Delivery Strategist

hace 5 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Overview**

Hewlett Packard is seeking a skilled professional to join our team as a Service Delivery Strategist. In this role, you will be responsible for developing and implementing support strategies for product families, ensuring seamless collaboration between regional and global teams.

As a Service Delivery Strategist, you will work closely with cross-functional teams to plan, execute, and evaluate service and support initiatives. Your primary focus will be on managing rooms and providing technical support services worldwide, ensuring effective communication and alignment with business units and sales.

**Key Responsibilities**:

  • Crafting support strategies for product families, adhering to established protocols and methodologies.
  • Representing services within product core teams, integrating service requirements into the product development process.
  • Establishing targets for product service metrics, monitoring performance, and identifying areas for improvement.
  • Engaging in cooperative efforts with regional and global teams concerning planning, execution, and evaluation of service and support initiatives.
  • Executing comprehensive project plans, ensuring successful outcomes and adherence to timelines.

**Requirements**:

  • Bachelor's degree in any discipline or commensurate work experience.
  • Typically 0-2 years of work experience in service business management, delivery, solution architecting, business planning, or a related field.
  • Fluency in English (both written and verbal).


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