Customer Service Delivery Specialist
hace 7 días
Overview:
We are seeking a highly skilled Customer Service Delivery Specialist to join our team at Hewlett Packard Enterprise. This individual will play a critical role in delivering exceptional customer experiences and driving revenue growth through proactive service delivery.
Responsibilities:
- Manage small-to-medium size accounts, developing and maintaining a deep understanding of our service offering, value propositions, and contractual requirements.
- Communicate effectively with customers, stakeholders, and internal teams to ensure seamless delivery of services and successful outcomes.
- Stay up-to-date with industry trends and developments, applying this knowledge to drive business growth and improve customer satisfaction.
- Collaborate with cross-functional teams to develop and implement strategic plans, identifying opportunities for process improvements and operational efficiencies.
- Maintain accurate records and reports, providing timely updates to management and stakeholders.
Requirements:
- First Level University Degree or equivalent combination of education & experience
- 4-6 years' experience in customer service
- Fluent in written and verbal English
- Project Management capabilities
- ITIL v3 Foundations certified / ITSM experience is an advantage
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