Customer Service Delivery Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Overview:

We are seeking a highly skilled Customer Service Delivery Specialist to join our team at Hewlett Packard Enterprise. This individual will play a critical role in delivering exceptional customer experiences and driving revenue growth through proactive service delivery.

Responsibilities:

  • Manage small-to-medium size accounts, developing and maintaining a deep understanding of our service offering, value propositions, and contractual requirements.
  • Communicate effectively with customers, stakeholders, and internal teams to ensure seamless delivery of services and successful outcomes.
  • Stay up-to-date with industry trends and developments, applying this knowledge to drive business growth and improve customer satisfaction.
  • Collaborate with cross-functional teams to develop and implement strategic plans, identifying opportunities for process improvements and operational efficiencies.
  • Maintain accurate records and reports, providing timely updates to management and stakeholders.

Requirements:

  • First Level University Degree or equivalent combination of education & experience
  • 4-6 years' experience in customer service
  • Fluent in written and verbal English
  • Project Management capabilities
  • ITIL v3 Foundations certified / ITSM experience is an advantage


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