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Service Delivery Manager
hace 1 semana
Hewlett Packard Job Description
Company Overview
Hewlett Packard is a leading technology company that values innovation and customer satisfaction.
Job Description
We are seeking a highly skilled Customer Support Specialist to join our team. The successful candidate will collaborate with various teams to resolve customer issues, ensure utmost customer satisfaction, and provide seamless customer service experience.
Responsibilities
- Collaborate directly with technical support engineers, quality analysts, and sales staff to promptly resolve customer issues.
- Keep meticulous track of open tickets, ensuring timely resolutions across the organization, and proactively communicate progress.
- Assume responsibility for handling open service requests, implementing effective fixes, and meticulously documenting cases for escalation.
Requirements
To be successful in this role, you should have:
- Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in telephone support, microcomputer industry, or a related field or an advanced degree with little or no work experience.
Preferred Qualifications
NA
Working Conditions
This role involves working in a fast-paced environment, interacting with customers, and collaborating with various teams.
