Service Delivery Coordinator
hace 3 días
We are seeking a highly motivated and results-driven Client Services Associate II to join our team at Experian. In this role, you will have the opportunity to work with cutting-edge data and technology to deliver exceptional customer experiences and drive business growth.
Key Responsibilities:
- Provide top-notch customer care in a fast-paced environment
- Diagnose and resolve complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations
- Coordinate client requests and service needs with internal departments to ensure seamless delivery
- Conduct product demonstrations to clients and potential clients
Requirements:
- High school diploma or bachelor's degree in business administration or related field
- 2-3 years of advanced customer service experience
- Excellent English written and oral communication skills
- Strong problem-solving skills
- Advanced organizational skills
- Strong PC/internet skills
- Mainframe or Access experience is a plus
- Excel intermediate skills
Benefits:
- Medical, life, and dental insurance
- Asociación Solidarista
- International Share Save Plan
- Flex work/work from home
- Paid time off
- Annual performance bonus
- Education reimbursement
- Family bonding
- Bereavement leave
- Referral program
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