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Technical Service Management Coordinator
hace 1 semana
The Technical Service Management Coordinator will be responsible for coordinating the incident problem management lifecycle, working closely with technical partners and stakeholders to identify the root cause of incidents.
You will leverage support best practices and process frameworks, such as ITIL, to drive continual process improvements. Additionally, you will work closely with other Service Management disciplines to provide an effective and reliable Service Management solution for Experian.
Key Responsibilities:
- Coordinate the incident problem management lifecycle
- Work closely with technical partners and stakeholders to identify the root cause of incidents
- Leverage support best practices and process frameworks, such as ITIL, to drive continual process improvements
- Collaborate with other Service Management disciplines to provide a comprehensive Service Management solution
Requirements:
- Bachelor's degree or equivalent experience
- 2-3 years of relevant experience of ITIL 'Best Practice' or Service Management specifically Problem Management
- Incident analysis and trending experience
- Experience in defining process metrics and KPIs
- Agile/Scrum knowledge
- Proficiency using Service Now for ticket logging, tracking and reporting
