Support Services Coordinator

hace 5 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

We are looking for a skilled Support Services Coordinator to join our team at Auxis. This role involves coordinating incident and request management for our clients, providing technical support, and delivering exceptional customer experiences.

Main Responsibilities:

  • Coordinate incident and request management for Auxis clients.
  • Provide technical support and resolve customer issues.
  • Work closely with the support team to ensure timely resolution of incidents and requests.
  • Develop and maintain knowledge of relevant product offerings and support policies.
  • Collaborate with the team to improve processes and recommend new procedures.

Essential Requirements:

  • Bilingual English-Spanish speakers preferred.
  • At least 1 year of technical support experience.
  • Familiarity with ITIL best practices.
  • Ability to work flexible hours based on client needs.
  • High school diploma required.
  • Excellent communication and teamwork skills.


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