Technical Service Provisioning Coordinator

hace 7 días


San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

About the Role

Smarsh is seeking a Technical Service Provisioning Coordinator to contribute to the success of our Solutions Delivery team.

In this role, you will play a crucial part in ensuring that customers receive exceptional service, including coordinating escalations, implementing process runbooks, and maintaining associated documentation.

You will work closely with the Client Services leadership team and other departments within the organization.

Key Responsibilities:

  • Implement, maintain, and develop process runbooks and associated documentation.
  • Coordinate customer escalations and promote exceptional customer experience (CX).
  • Setup, configure, and provide documentation for hosted services.
  • Troubleshoot and/or implement complex data migrations.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 2+ years working in a Windows server and Exchange messaging environment is a plus.
  • 1+ years working with Smarsh technology and services.
  • Experience with Salesforce and proficiency in MS Office (Word, Excel, PowerPoint, Visio) are advantageous.


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