Technical Trainer
hace 2 semanas
Technical Trainers prepare and maintain technical training programs that educate people and help develop their technical skills.
Technical trainers should have in-depth knowledge and technical capability in their field of expertise.
They must be excellent communicators, and they have outstanding organizational and time leadership skills.
FUNCTIONAL RESPONSIBILITIES:
- Develop and maintain training materials
- Assist with onboarding new Level 2 Technical Support Analysts
- Train team members on new technologies and changes to existing processes
- Collaborate with other support teams to ensure documentation and processes are up to date
- Conduct surveys and evaluate training efficiency and effectiveness
- Schedule training sessions as needed
- Continuously identify new standard processes and provide opportunities to help strengthen team members through training and mentoring
- Make recommendations on optimizing processes
- Advise on new training opportunities to prioritize new or enhanced training material
- Proactively identify trends using data and feedback to address skill and capability gaps
Minimum education and work experience required for this position include:
- Bachelor's required.
- 3 years of demonstrated ability in related fields
- Knowledge of ITIL.
THE KEY COMPETENCIES FOR THIS POSITION INCLUDE:
- Experience in training Level 1 and Level 2 Helpdesk / Deskside resources
- A good understanding of Moody's business and overall IT operations.
- The ability or the potential to take on higher level responsibilities.
- Demonstrated group leadership and the willingness to take on leadership roles.
- Demonstrated willingness to go beyond the normal job requirements.
- Demonstrated interest and engagement in infrastructure projects and QA testing
- Ability to develop relationships with key stakeholders and end users to facilitate feedback and partnering on deliverables
- The ability to finish the tasks and projects in a timely manner
- The ability to conduct themselves in a mature and professional manner towards clients and co-workers (accountability, use of good judgment, provide proper follow-up)
- Good organizational skills and excellent proven troubleshooting and crisis management abilities.
- Good interpersonal skills both verbal and written, with the ability to work successfully with all levels of management across the organization.
- Known as a motivated teammate with the capability to work with mínimal direction.
- Strong working knowledge of Microsoft Windows 10.
- Strong working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, OneDrive, and Outlook).
- Working knowledge of Audio Visual technologies
- Understanding of network protocols including DNS, Cisco Telephony, and equipment (routers/switches)
- Knowledge with mobile technology including Android and iOS
With 400 employees and 800 contractors worldwide, Moody's Information Technology ("MIT") is the largest department of Moody's Shared Services and provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics.
The development and ongoing support of key ratings and enterprise systems ensure the company's best-in-class standing among credit rating agencies and enable its evolution among regulatory and business demands.
MIT continuously seeks dedicated and hard-working individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations and service management.
Workplace Services
Moody's is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody's Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units.
Exceptional Shared Services teams are vital to the international success of our business.
For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet
-
Trainer
hace 4 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:We're looking to expand our existing training team by incorporating a new experienced trainer into our Center of ExcellenceThe trainer will be responsible for creating, coordinating and delivering training to new hires & existing employees, as well as partnering with the current trainers for methodology standardization and continuous...
-
Technical Trainer
hace 4 semanas
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoImagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.DepartmentWorkplace ServicesRole/ResponsibilitiesTechnical Trainers prepare and maintain technical training programs that educate people and...
-
Service Desk Trainer
hace 3 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...
-
Sr. Technical Instructor
hace 2 semanas
San Francisco, Heredia, Costa Rica Databricks A tiempo completoCSQ125R118This Senior Technical Trainer role is integral to enabling the technical Databricks community, which includes internal teams, partners, and customers, with skills and knowledge to innovate and build next-generation Data and AI solutions.This role will primarily be responsible for the delivery of technical training programs that align with the...
-
Endpoint Engineer V
hace 2 semanas
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoJob Summary:As a Solutions Architect, you will enable and mentor our field and partner customer-facing engineers and architects on current and next-generation solutions at the enterprise level.Our customer-facing teams' confidence, technical success, and overall effectiveness will depend on this individual's efforts combined with the larger team.Our...
-
Contract Commercial Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo558826BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...
-
Contract Commercial Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo543926BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...
-
Instructional Designer
hace 3 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoInstructional DesignerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of...
-
Intern- (Quality Engineer)
hace 3 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Intern- (Quality Engineer)**:- Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing...
-
Quality Engineer Ii, Heredia Turno C
hace 3 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Work mode**:Onsite**Onsite Location(s)**:Heredia, H, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**- At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing...
-
Quality Engineer Ii Heredia Turno B
hace 3 semanas
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Work mode**:Onsite**Onsite Location(s)**:Heredia, H, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**- At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing...
-
Client Services Team Lead
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...
-
Technical Trainer
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoDo you want to join an exciting, fast-paced and innovative team?If you're excited about technology and helping Microsoft's Enterprise Customers, Partners and external communities learn, if you like to see that 'lightbulb' moment in others, come join us and put your skills to great useSkilling has never been more important than it is right now - technology is...
-
Technical Trainer
hace 3 semanas
San José, Costa Rica Zscaler A tiempo completoCompany Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...
-
Technical Trainer
hace 4 semanas
San José, San José, Costa Rica Zscaler A tiempo completoCompany DescriptionWith more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations.In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce...
-
Technical Trainer
hace 4 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking an energetic, experienced IT professional to join us as a Technical Trainer.In this role, you will be responsible for delivering key technical training courses to your assigned site.You will be the primary facilitator of technical programs and leading training in cloud technologies, customer service, and pre-sales skills.**Driving...
-
Customer Excellence Technical Trainer
hace 4 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for an enthusiastic Technical Trainer who is responsible for developing, preparing, delivering, and evaluating technical training curriculum and programs for our Customer Excellence Teams.This role outlines and coordinates documentation and materials to be used in programs designs exercises to enhance lectures, and conducts classes with...
-
Trainer With Clearsurce
hace 3 semanas
San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completoTrainer A Trainer plays a vital role in the Business Unit by implementing training modules provided by the clients, evaluating trainees' performance based on client's metrics and makes recommendations in endorsing trainees to production.A Trainer prepares Daily Training Summaries to keep all parties concerned updated with regards to headcount, training...
-
Technical Trainer
hace 1 semana
San José, Costa Rica Moody's Corporation A tiempo completo**What Moody's Corporation Has to Offer**: Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees....
-
Corporate English Trainer
hace 3 semanas
San José, Costa Rica Gofluent A tiempo completo**Corporate English Trainer - Group Classes****We are looking for fun, energetic, and intelligent individuals from different backgrounds** who will help transform our clients' communication skills and make them more competitive in today's dynamic business world.We need people who are passionate about teaching/training and can bring excitement to the learning...
-
Accent Refinement Trainer
hace 2 semanas
San José, Costa Rica goFluent A tiempo completo**goFLUENT **is a multi-award winning provider of business language training. We deliver results through a proven language learning methodology, a regularly-updated goldmine of resources, specialized language trainers, and a client-centric approach to innovation. **The position**: We are looking for fun, energetic, and intelligent individuals from different...
-
Spanish Language Trainer
hace 2 semanas
San José, Costa Rica goFluent A tiempo completo**goFLUENT** is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons and one-on-one 24/7 interactive coaching. Globally, goFLUENT conquers bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class...
-
Spanish Language Trainer
hace 4 semanas
San José, Costa Rica Gofluent A tiempo completo**goFLUENT** is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons and one-on-one 24/7 interactive coaching.Globally, goFLUENT conquers bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class...
-
Corporate French Trainer
hace 2 semanas
San José, Costa Rica goFluent A tiempo completo**Job Summary** **We are looking for fun, energetic, and intelligent individuals** from different backgrounds who will help transform our clients’ communication skills and make them more competitive in today’s dynamic business world. We need people who are passionate about teaching/training and can bring excitement to the learning experience. **As a...
-
Corporate Spanish Language Trainer
hace 2 semanas
San José, Costa Rica goFluent A tiempo completo**goFLUENT** is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons and one-on-one 24/7 interactive coaching. Globally, goFLUENT conquers bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class...
-
Corporate French Trainer
hace 4 semanas
San José, Costa Rica Gofluent A tiempo completo**Job Summary****We are looking for fun, energetic, and intelligent individuals** from different backgrounds who will help transform our clients' communication skills and make them more competitive in today's dynamic business world.We need people who are passionate about teaching/training and can bring excitement to the learning experience.**As a trainer,...
-
Spanish Language Trainer
hace 2 semanas
San José, Costa Rica goFluent A tiempo completo**About goFLUENT** For the past 22 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device. Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENT’s award-winning digital language learning...
-
Corporate French Language Trainer
hace 1 semana
San José, Costa Rica goFluent A tiempo completo**About goFLUENT** For the past 22 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device. Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENT’s award-winning digital language learning...
-
English Language Trainer
hace 3 semanas
San José, Costa Rica goFluent A tiempo completo**goFLUENT** is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons and one-on-one 24/7 interactive coaching. Globally, goFLUENT conquers bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class...
-
Corporate English Trainer
hace 2 semanas
San José, Costa Rica goFluent A tiempo completo**goFLUENT** is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons and one-on-one 24/7 interactive coaching. Globally, goFLUENT conquers bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class...
-
Learning Development Specialist
hace 5 días
San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo**Job Summary**We are seeking an experienced Trainer With Clearsurce to join our team at Grupo Preseleccion Ely S.A. As a key member of our Business Unit, you will play a vital role in implementing training modules provided by clients, evaluating trainees' performance based on client metrics and making recommendations for endorsement to production.A...
-
Customer Service Training Lead
hace 5 días
San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo**About Us**Grupo Preseleccion Ely S.A. is a leading organization in the industry, dedicated to providing top-notch training solutions to our clients. We are committed to excellence and strive to deliver exceptional results through our team of skilled professionals.We are seeking an experienced Trainer With Clearsurce to join our team, someone who shares our...