Learning Development Specialist

hace 3 días


San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

**Job Summary**

We are seeking an experienced Trainer With Clearsurce to join our team at Grupo Preseleccion Ely S.A. As a key member of our Business Unit, you will play a vital role in implementing training modules provided by clients, evaluating trainees' performance based on client metrics and making recommendations for endorsement to production.

A successful Trainer With Clearsurce prepares daily training summaries to keep all parties concerned updated regarding headcount, training progress, performance management, and attrition. Your core responsibilities will include conducting product-specific training to customer service associates and evaluating their progress during and beyond the training period as needed.

Key responsibilities will also include:

  • Implementing the training needs analysis (TNA) process to identify skills or competency gaps and establishing measures to track trainee progress
  • Developing and executing innovative strategies to ensure customer service associates have the necessary skills and competencies to meet client expectations and service levels

We are looking for a highly motivated and experienced Trainer With Clearsurce who can effectively communicate with trainees and provide guidance on performance improvement. If you have a proven track record of success in this field, we encourage you to apply for this exciting opportunity.

Responsibilities Include:

  • Conducting product-specific training to customer service associates and evaluating their progress during and beyond the training period as needed
  • Implementing the training needs analysis (TNA) process to identify skills or competency gaps and establish measures to track trainee progress
  • Developing and executing innovative strategies to ensure customer service associates meet client expectations and service levels

Requirements:

  • C1 or C2 English level
  • University or technical degree related to the position
  • At least 1 year of full-time trainer experience in BPO environment


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