Learning Experience Specialist
hace 1 día
About Snap Finance
Snap Finance is a rapidly growing FinTech company that is revolutionizing the $1+ trillion financial services industry with its proprietary technology platform and machine-learning decisioning algorithms.
Our team is dedicated to our customers, merchant partners, and colleagues, and we are committed to creating a strong, supportive culture.
The Role
We are seeking an experienced Instructional Designer to own the instructional materials for all of our Customer Care roles, including presentations, job aids, knowledge checks, and nesting programs. The successful candidate will help develop engaging curriculum, maintain materials, and continually evaluate and improve the programs.
Your Responsibilities
- Analyze the effectiveness of these programs and incorporate feedback from learners, trainers, master trainers, management to ensure the best outcomes
- Develop and implement training plans to meet business objectives
- Maintain accurate records of training activities and program evaluations
- Collaborate with subject matter experts to create effective learning content
Requirements
- Bachelor's degree in Instructional Design, Communications, or Adult Education
- Self-starter with the ability to own projects from beginning to end
- Experience with A.D.D.I.E. instructional design process
- Excellent writing and grammar skills
- Strong communication skills and the ability to collaborate
- Strong organizational, planning, prioritization, and analytical skills
- Strong Microsoft Office skills
- Experience in Learning Management Systems, E-learning authoring, technical writing a plus
- Experience in call centers a plus
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