Learning Experience Developer

hace 7 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Role:

The Amzn Support Srvcs Costa Rica team is seeking a highly skilled Learning Experience Designer to join their Seller Partner Support Learning Experience Design (LXD) team. As a key member of this team, you will be responsible for designing engaging training curriculum for frontline investigators located across the globe.

Key Responsibilities:

  • Manage multiple to large-scale projects from analysis through delivery
  • Conduct analysis to identify key tasks/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics
  • Provide train the trainer sessions (classroom or virtual/remote) to support implementation of training programs across the global sites
  • Manage/execute on curriculum maintenance review and implementations cycles
  • Support the development of learner engagement strategies and evaluation plans

Requirements:

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules


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