Customer Experience Specialist
hace 2 días
Overview:
Tek Experts is seeking an experienced Customer Experience Specialist to join our dynamic team As an Escalation Specialist, you will play a vital role in providing world-class customer support and resolving complex technical issues. You will collaborate closely with internal teams to ensure seamless issue resolution and develop strong relationships with customers and stakeholders.
Job Description:
- Deliver exceptional customer service while addressing high-severity issues.
- Utilize strong negotiation and problem-solving skills to resolve complex technical challenges.
- Foster long-lasting relationships with customers through effective communication and collaboration.
Key Qualifications:
- 2+ years of experience in customer-facing roles, preferably in tech support or escalation.
- Proficiency in written and oral English and French languages.
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