Customer Experience Professional

hace 4 días


San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

**About the Role**

The Customer Service Specialist plays a pivotal part in delivering an exceptional customer experience by working directly with customers.

**Key Responsibilities**:

- Supports clients through various transactions and activities.
- Assists cardholders with questions about their accounts in a timely and professional manner.
- Facilitates problem resolution in accordance with established client policies and procedures.
- Updates and maintains accurate information within the client's CRM system.
- Completes necessary steps to initiate account transactions and investigations as required.
- Informs cardholders of billing dispute procedures, including transferring calls to internal departments for support as defined by procedure.
- Performs verification and activation of new and re-issued cards.
- Stays up-to-date on current client policy and procedure changes and updates.

**Requirements & Skills**

- Basic computer skills are required.
- Proficiency in English is mandatory.

**Essential Competencies & Skills**

- Excellent written and verbal communication skills.
- Customer-focused mindset.
- Analytical thinking ability.
- Strong interpersonal skills.
- Effective problem-solving capabilities.

**Compensation Package**

- Salary range: ¢490,000.00 - ¢550,000.00 per month.


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