Customer Experience Strategist

hace 3 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Amazon Support Services Costa Rica Srl

Amazon Support Services Costa Rica Srl is a fast-paced and dynamic organization seeking a talented E-Commerce Business Growth Specialist to join our team. As a member of our Strategic Account Services (SAS) team, you will play a key role in driving business growth for some of the most influential Selling Partners on the Amazon platform.

The ideal candidate will have a proven track record of success in E-Commerce, Corporate Retail, Consulting, and/or B2B environments. They will be responsible for delivering timely, accurate, and professional operational support to all Selling Partners within a specified SLA, while also identifying opportunities to improve business input metrics that drive growth and enhance the end customer experience.

  • Selling Partner Support and Business Growth:
  • - Deliver results in a cross-functional environment
  • - Identify and action improvements to business input metrics
  • - Provide advice on how to enhance Selling Partner performance

Key Responsibilities:

  • Selling Partner Relationship Management:
  • - Build strong relationships with Selling Partners
  • - Act as a trusted advisor and single point of contact for issues, questions, and concerns

Requirements:

  • 3+ years' experience in E-Commerce, Corporate Retail, Consulting, and/or B2B
  • E-Commerce experience preferred
  • Strong service mindset and ability to use metrics to measure service levels


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