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Customer Experience Advocate

hace 1 semana

San José, San José, Costa Rica Microsoft A tiempo completo

About Us

Microsoft is a leader in the technology industry, and our Customer Experience & Success (CE&S) organization plays a critical role in delivering exceptional customer experiences. Our team within CE&S builds trust and confidence for every person and organization through delivering a seamless support experience.

We are looking for a highly skilled Technical Support Engineer - Azure Billing to join our team. As a member of the Applications & Infrastructure group in CSS, you will provide timely technical expertise to Microsoft's commercial customers and work closely with customers to understand their problems and ensure they receive timely resolutions.

Responsibilities:

  • Own, troubleshoot, and solve customer technical issues related to Azure Billing
  • Collaborate with resources from other groups to resolve moderately complex customer issues
  • Assist in implementing end-to-end readiness programs and develop readiness content

What We Offer:

  • A competitive compensation package
  • Opportunities for career growth and professional development
  • A collaborative and inclusive work environment
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