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Customer Service Admin Support A4

hace 1 mes

San José, San José, Costa Rica Oracle A tiempo completo

Customer Service Admin Support A4-230000F2

**Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese

**Preferred Qualifications**

Preferred Qualifications - External

Associate Dispatch Coordinator

The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion, pipelining the field resources in the most efficient way to address the business needs and priorities focusing on providing the best customer service.
Main responsibilities

Re-assign work focus from one activity to another based on the above queue monitoring.
Work with backlog occurs, make sure progressing the workload.
Making sure SLA are met, assisting FSC on accurate and timely dispatch.
Assist management in any specific request.
Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves assisting and resolving non-technical inquiries

Primary point of contact for customers and Field Engineers.
Manage customer issues in relation to all areas of Service Request management, entitlement, dispatching

Receives customer requests and prepares documents/trouble tickets related to processing returns, servicing and exchanges.
Updates databases with status of returned materials issues and accounts for returns inventory.
Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
Ensure service information accessible by sorting and filing documents/forms.
May schedule field service repair calls.
Handles requests for additional company materials.
Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Needs to be fluent in English must have availability to work any schedule Mon-Sun from 6am to 10pm

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
**

**Job**: Support

**Location**: CR-CR,Costa Rica-Santa Ana

**Job Type**: Regular Employee Hire

**Organization**: Oracle